Patient Service Representative

Position Summary

The Patient Services Representative 1 (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following:

• greeting and directing patients and visitors
• telephone management
• scheduling
• registration
• copay collections
• time of service account management
• charge entry
• appropriate cash and end-of-day closure procedures

Qualifications

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education, is required
• A High School Diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as required for the position.

Required Skills

• Must demonstrate the ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment
• Ability to communicate effectively with internal and external clients, possessing strong customer service skills
• Demonstrate excellent interpersonal skills, strong customer orientation and an outgoing, pleasant demeanor
• Ability to work independently, demonstrate teamwork to ensure a highly effective team, organize and implement assigned tasks
• Flexible schedule to meet department needs for coverage

Total Rewards

• Competitive Pay: Hourly and salaried positions earn market-based compensation
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire
• Retail Savings: Employer-sponsored retirement plan with company contribution and match
• Paid Time Off: Generous ETO for part-time and above employees
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program

Additional Benefits

• Life insurance
• Disability coverage
• Employee assistance programs