Patient Service Representative

About the role

As a Patient Services Representative at ADVENT, you will be the welcoming face that sets the tone for a patient’s entire experience. Your responsibilities include greeting patients, checking them in using the EHR system, coordinating and ordering sleep study devices, reviewing schedules, managing patient flow, answering calls, and supporting daily clinic operations.

Responsibilities

• Greet patients warmly and check them in using the EHR system
• Coordinate and order sleep study devices and upload reports into the system
• Review upcoming schedules to confirm insurance and patient documentation are complete
• Schedule appointments and manage patient flow for a smooth clinic experience
• Answer incoming calls and provide overflow support to the call center
• Open and close the clinic following established protocols
• Ensure proper documentation, process payments, and support daily clinic operations
• Order medical supplies and pharmaceuticals as needed
• Room patients
• Ensure safety and sanitation of the clinic

Requirements

• Minimum of 1 year experience working in a medical or healthcare setting
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• A customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• A high attention to detail and accuracy
• A problem-solver who thrives in a fast-paced environment
• A positive, team-oriented attitude and strong work ethic
• A valid driver license

Qualifications

• Required education: High school diploma or equivalent
• Required certifications: None

Skills

• Excellent communication skills
• Time management and multitasking abilities
• Attention to detail and accuracy
• Problem-solving skills
• Customer service orientation
• Microsoft Office proficiency
• Electronic Health Records (EHR) experience
• Medical supply and pharmaceutical ordering
• Safe and sanitary practices

Benefits

• 16+ days PTO (prorated first year)
• + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours - no nights or weekends

Pay

The starting salary range for this position is $21.00-$25.00 per hour.