Patient Service Rep Rehab West Full Time Days
Dolly Parton Children's Hospital · Knoxville, TN · 1 wk ago
HealthcareFull-time
The user wants me to reformat a job posting into clean semantic HTML. Let me analyze the content and structure it according to the rules.
First, I need to identify the sections:
- Basic Purpose of the Job (this is like "About the role")
- Reports To (metadata, fold into a short for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use
) - Job Requirements (with subsections: Supervisory Responsibilities, Minimum Education, License/Certification, Minimum Work Experience, Required Knowledge, Skills, And Abilities) - Duties And Responsibilities (long list) - Physical Requirements (with note about accommodations) - Final line "Come work where you can make a difference every day." - this seems like a tagline, maybe part of benefits or just a closing statement. Rules: - Use
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for lists,
for prose.
- Do NOT repeat job title as heading.
- Do NOT put Job ID/requisition numbers as headings.
- Preserve ALL substantive information.
- Remove boilerplate (cookie/navigation/legal/EEO/scam-warning). This posting doesn't seem to have those.
- Include a section ONLY when real specific content exists. No filler.
- No Pay/Schedule/Benefits unless stated. The posting doesn't mention pay, schedule, benefits explicitly. There's a line about "Come work where you can make a difference every day." but that's not a benefits section. So I won't create those sections.
- Output ONLY HTML fragment, no /, no markdown.
Now, structure:
1. About the role: The "BASIC PURPOSE OF THE JOB" paragraph. That's a prose paragraph.
2. Reports To: "Practice Manager or Administrative Lead" - fold into a short
maybe under About the role or separate? The rule says fold minor metadata into a short
or drop it. I'll include it as a
after the purpose.
3. Requirements: There's a "Job Requirements" section with several items. Some are single values (Supervisory Responsibilities: NO, Minimum Education: High School Diploma/GED preferred, License/Certification Required: None, Minimum Work Experience: 1-2 years in Medical Office setting preferred). Then "Required Knowledge, Skills, And Abilities" with two bullet points. I'll create a "Requirements" section with a list. Since some are key-value pairs, I can present them as a list of items. Or maybe use a definition list? But rule says use
- for any list. I'll make each requirement a list item, maybe with bold labels.
4. Duties And Responsibilities: Long list of duties. Each bullet point (separated by periods? Actually the text is a block with each duty starting with a capital letter and ending with period. I need to split into individual duties. The text: "Answers incoming telephone calls in a courteous and helpful manner: Answers inquiries and requests completely or refers calls to the appropriate contact. Relays complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality of all information.Opens and routes incoming mail in a timely manner. Retrieves patient charts prior to visit and provides schedule to providers and staff. Prepares new patient records and charts.Assists patient/families with required paperwork or verification documents for a complete patient file and complete billing record.Registers new patients and updates patient information in scheduling system. Verifies and creates subscriber information in computer system. Copies, files and retrieves medical records as requested. Places calls to remind parents of appointment date and time. Schedules follow-up appointments and provides any necessary forms for parents. Interviews/identifies legal guardian to obtain necessary information to ensure account is complete. Helps identify problems to help ensure claims go out clean on the first submission. Reviews procedure code and diagnosis code. Works with RBO to appeal denials as needed, and provide records/information to assist to dispute denials.Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Interacts with all patients, staff, volunteers, etc. in a considerate, helpful, and courteous manner, as observed by management observation and peer input. Maintains professional composure and confidence during stressful situations.Maintains confidentiality of all hospital and patient information at all times as observed by management and peers. Will not discuss any patient information in public areas. Will not discuss any patient with friends, family who may call to ask about a child who has been here. Will only discuss accounts with other staff on a need to know basis to ensure payment of the claim or resolution of a problem. Only shares minimal information needed by others to do the job. Will not view accounts of friends, family member unless requested by the person responsible for the bill. Will hand off to another team member when working an account that could be considered a breach of privacy by a neighbor’s child, family member etc.Patient/Family Complaints are handled in a confidential, timely and professional manner. Calls are answered timely and families are given a response within 24 hours as observed by management. Serves as resource to PSRI to take initiative on accelerated calls before involving Practice Manager. Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today” as observed by management.Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input. Promotes effective working relations and works effectively as part of a department/unit team inter-and intra-departmentally to facilitate the department's/unit's ability to meet its goals and objectives. Continuously displays a “can do” attitude within the practice and across other department lines to contribute to the overall focus on service excellence.Completes all Dolly Children's and practice required training and CBL requirements: Attends all educational programs as needed. Practices safe lifting and body mechanic procedures. Maintains a safe and clean work area.Serves as mentor to new staff and provides leadership and education to those employees needing extra guidance. Willingly accepts any other assignment that may be requested.Utilizes hospital resources and time respectfully and accountably. Works as efficiently as possible to ensure best use of time.Collects deductibles, self-pays, receipts.Completes end-of-day financials: Balances credit card machines. Provides financial information to Dolly Children's Financial Services team.Identifies missing charged, NDC indicators and assigns appropriate modifiers."
This is a long list. I'll split each sentence that seems like a distinct duty. However, some are compound. I'll break at periods that separate distinct duties. But careful: some sentences have multiple clauses. I'll treat each bullet as a separate duty as they appear in the original (they are separated by periods but not line breaks). I'll split by ". " but need to keep together those that are part of same duty. For simplicity, I'll make each sentence a list item, but some sentences are long with multiple duties. The original formatting might have been bullet points but here it's a paragraph. I'll use my judgment to separate into logical duties.
Better to keep as a list of items as they appear in the text, each starting with a verb. I'll split at each period followed by capital letter? But there are abbreviations like "RBO" and "CBL". I'll manually parse.
Let me list them:
1. Answers incoming telephone calls in a courteous and helpful manner: Answers inquiries and requests completely or refers calls to the appropriate contact.
2. Relays complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality of all information.
3. Opens and routes incoming mail in a timely manner.
4. Retrieves patient charts prior to visit and provides schedule to providers and staff.
5. Prepares new patient records and charts.
6. Assists patient/families with required paperwork or verification documents for a complete patient file and complete billing record.
7. Registers new patients and updates patient information in scheduling system.
8. Verifies and creates subscriber information in computer system.
9. Copies, files and retrieves medical records as requested.
10. Places calls to remind parents of appointment date and time.
11. Schedules follow-up appointments and provides any necessary forms for parents.
12. Interviews/identifies legal guardian to obtain necessary information to ensure account is complete.
13. Helps identify problems to help ensure claims go out clean on the first submission.
14. Reviews procedure code and diagnosis code.
15. Works with RBO to appeal denials as needed, and provide records/information to assist to dispute denials.
16. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
17. Interacts with all patients, staff, volunteers, etc. in a considerate, helpful, and courteous manner, as observed by management observation and peer input.
18. Maintains professional composure and confidence during stressful situations.
19. Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
20. Will not discuss any patient information in public areas.
21. Will not discuss any patient with friends, family who may call to ask about a child who has been here.
22. Will only discuss accounts with other staff on a need to know basis to ensure payment of the claim or resolution of a problem.
23. Only shares minimal information needed by others to do the job.
24. Will not view accounts of friends, family member unless requested by the person responsible for the bill.
25. Will hand off to another team member when working an account that could be considered a breach of privacy by a neighbor’s child, family member etc.
26. Patient/Family Complaints are handled in a confidential, timely and professional manner.
27. Calls are answered timely and families are given a response within 24 hours as observed by management.
28. Serves as resource to PSRI to take initiative on accelerated calls before involving Practice Manager.
29. Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today” as observed by management.
30. Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
31. Promotes effective working relations and works effectively as part of a department/unit team inter-and intra-departmentally to facilitate the department's/unit's ability to meet its goals and objectives.
32. Continuously displays a “can do” attitude within the practice and across other department lines to contribute to the overall focus on service excellence.
33. Completes all Dolly Children's and practice required training and CBL requirements: Attends all educational programs as needed.
34. Practices safe lifting and body mechanic procedures.
35. Maintains a safe and clean work area.
36. Serves as mentor to new staff and provides leadership and education to those employees needing extra guidance.
37. Willingly accepts any other assignment that may be requested.
38. Utilizes hospital resources and time respectfully and accountably.
39. Works as efficiently as possible to ensure best use of time.
40. Collects deductibles, self-pays, receipts.
41. Completes end-of-day financials: Balances credit card machines.
42. Provides financial information to Dolly Children's Financial Services team.
43. Identifies missing charged, NDC indicators and assigns appropriate modifiers.
That's 43 items. Good.
5. Physical Requirements: There's a note about reasonable accommodations, then list of physical demands. I'll create a "Physical Requirements" section with a paragraph for the note and a list for the demands.
6. The final line "Come work where you can make a difference every day." - this is a tagline, maybe not a section. Could be part of a "Benefits" but not really. I'll include it as a closing paragraph maybe after Physical Requirements, but not as a heading. The rule says include a section ONLY when real specific content. This is just a marketing line. I'll include it as a
at the end.
Now, headings
for prose. - Do NOT repeat job title as heading. - Do NOT put Job ID/requisition numbers as headings. - Preserve ALL substantive information. - Remove boilerplate (cookie/navigation/legal/EEO/scam-warning). This posting doesn't seem to have those. - Include a section ONLY when real specific content exists. No filler. - No Pay/Schedule/Benefits unless stated. The posting doesn't mention pay, schedule, benefits explicitly. There's a line about "Come work where you can make a difference every day." but that's not a benefits section. So I won't create those sections. - Output ONLY HTML fragment, no /, no markdown. Now, structure: 1. About the role: The "BASIC PURPOSE OF THE JOB" paragraph. That's a prose paragraph. 2. Reports To: "Practice Manager or Administrative Lead" - fold into a short
maybe under About the role or separate? The rule says fold minor metadata into a short
or drop it. I'll include it as a
after the purpose. 3. Requirements: There's a "Job Requirements" section with several items. Some are single values (Supervisory Responsibilities: NO, Minimum Education: High School Diploma/GED preferred, License/Certification Required: None, Minimum Work Experience: 1-2 years in Medical Office setting preferred). Then "Required Knowledge, Skills, And Abilities" with two bullet points. I'll create a "Requirements" section with a list. Since some are key-value pairs, I can present them as a list of items. Or maybe use a definition list? But rule says use
- for any list. I'll make each requirement a list item, maybe with bold labels.
4. Duties And Responsibilities: Long list of duties. Each bullet point (separated by periods? Actually the text is a block with each duty starting with a capital letter and ending with period. I need to split into individual duties. The text: "Answers incoming telephone calls in a courteous and helpful manner: Answers inquiries and requests completely or refers calls to the appropriate contact. Relays complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality of all information.Opens and routes incoming mail in a timely manner. Retrieves patient charts prior to visit and provides schedule to providers and staff. Prepares new patient records and charts.Assists patient/families with required paperwork or verification documents for a complete patient file and complete billing record.Registers new patients and updates patient information in scheduling system. Verifies and creates subscriber information in computer system. Copies, files and retrieves medical records as requested. Places calls to remind parents of appointment date and time. Schedules follow-up appointments and provides any necessary forms for parents. Interviews/identifies legal guardian to obtain necessary information to ensure account is complete. Helps identify problems to help ensure claims go out clean on the first submission. Reviews procedure code and diagnosis code. Works with RBO to appeal denials as needed, and provide records/information to assist to dispute denials.Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Interacts with all patients, staff, volunteers, etc. in a considerate, helpful, and courteous manner, as observed by management observation and peer input. Maintains professional composure and confidence during stressful situations.Maintains confidentiality of all hospital and patient information at all times as observed by management and peers. Will not discuss any patient information in public areas. Will not discuss any patient with friends, family who may call to ask about a child who has been here. Will only discuss accounts with other staff on a need to know basis to ensure payment of the claim or resolution of a problem. Only shares minimal information needed by others to do the job. Will not view accounts of friends, family member unless requested by the person responsible for the bill. Will hand off to another team member when working an account that could be considered a breach of privacy by a neighbor’s child, family member etc.Patient/Family Complaints are handled in a confidential, timely and professional manner. Calls are answered timely and families are given a response within 24 hours as observed by management. Serves as resource to PSRI to take initiative on accelerated calls before involving Practice Manager. Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today” as observed by management.Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input. Promotes effective working relations and works effectively as part of a department/unit team inter-and intra-departmentally to facilitate the department's/unit's ability to meet its goals and objectives. Continuously displays a “can do” attitude within the practice and across other department lines to contribute to the overall focus on service excellence.Completes all Dolly Children's and practice required training and CBL requirements: Attends all educational programs as needed. Practices safe lifting and body mechanic procedures. Maintains a safe and clean work area.Serves as mentor to new staff and provides leadership and education to those employees needing extra guidance. Willingly accepts any other assignment that may be requested.Utilizes hospital resources and time respectfully and accountably. Works as efficiently as possible to ensure best use of time.Collects deductibles, self-pays, receipts.Completes end-of-day financials: Balances credit card machines. Provides financial information to Dolly Children's Financial Services team.Identifies missing charged, NDC indicators and assigns appropriate modifiers."
This is a long list. I'll split each sentence that seems like a distinct duty. However, some are compound. I'll break at periods that separate distinct duties. But careful: some sentences have multiple clauses. I'll treat each bullet as a separate duty as they appear in the original (they are separated by periods but not line breaks). I'll split by ". " but need to keep together those that are part of same duty. For simplicity, I'll make each sentence a list item, but some sentences are long with multiple duties. The original formatting might have been bullet points but here it's a paragraph. I'll use my judgment to separate into logical duties.
Better to keep as a list of items as they appear in the text, each starting with a verb. I'll split at each period followed by capital letter? But there are abbreviations like "RBO" and "CBL". I'll manually parse.
Let me list them:
1. Answers incoming telephone calls in a courteous and helpful manner: Answers inquiries and requests completely or refers calls to the appropriate contact.
2. Relays complete, detailed messages and information to the appropriate individuals, while maintaining confidentiality of all information.
3. Opens and routes incoming mail in a timely manner.
4. Retrieves patient charts prior to visit and provides schedule to providers and staff.
5. Prepares new patient records and charts.
6. Assists patient/families with required paperwork or verification documents for a complete patient file and complete billing record.
7. Registers new patients and updates patient information in scheduling system.
8. Verifies and creates subscriber information in computer system.
9. Copies, files and retrieves medical records as requested.
10. Places calls to remind parents of appointment date and time.
11. Schedules follow-up appointments and provides any necessary forms for parents.
12. Interviews/identifies legal guardian to obtain necessary information to ensure account is complete.
13. Helps identify problems to help ensure claims go out clean on the first submission.
14. Reviews procedure code and diagnosis code.
15. Works with RBO to appeal denials as needed, and provide records/information to assist to dispute denials.
16. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
17. Interacts with all patients, staff, volunteers, etc. in a considerate, helpful, and courteous manner, as observed by management observation and peer input.
18. Maintains professional composure and confidence during stressful situations.
19. Maintains confidentiality of all hospital and patient information at all times as observed by management and peers.
20. Will not discuss any patient information in public areas.
21. Will not discuss any patient with friends, family who may call to ask about a child who has been here.
22. Will only discuss accounts with other staff on a need to know basis to ensure payment of the claim or resolution of a problem.
23. Only shares minimal information needed by others to do the job.
24. Will not view accounts of friends, family member unless requested by the person responsible for the bill.
25. Will hand off to another team member when working an account that could be considered a breach of privacy by a neighbor’s child, family member etc.
26. Patient/Family Complaints are handled in a confidential, timely and professional manner.
27. Calls are answered timely and families are given a response within 24 hours as observed by management.
28. Serves as resource to PSRI to take initiative on accelerated calls before involving Practice Manager.
29. Always ends conversation with family after a complaint or dispute with “is there anything else I can do for you today” as observed by management.
30. Fosters mature professional relationships with fellow employees in a courteous, friendly, manner as measured by management observation and peer input.
31. Promotes effective working relations and works effectively as part of a department/unit team inter-and intra-departmentally to facilitate the department's/unit's ability to meet its goals and objectives.
32. Continuously displays a “can do” attitude within the practice and across other department lines to contribute to the overall focus on service excellence.
33. Completes all Dolly Children's and practice required training and CBL requirements: Attends all educational programs as needed.
34. Practices safe lifting and body mechanic procedures.
35. Maintains a safe and clean work area.
36. Serves as mentor to new staff and provides leadership and education to those employees needing extra guidance.
37. Willingly accepts any other assignment that may be requested.
38. Utilizes hospital resources and time respectfully and accountably.
39. Works as efficiently as possible to ensure best use of time.
40. Collects deductibles, self-pays, receipts.
41. Completes end-of-day financials: Balances credit card machines.
42. Provides financial information to Dolly Children's Financial Services team.
43. Identifies missing charged, NDC indicators and assigns appropriate modifiers.
That's 43 items. Good.
5. Physical Requirements: There's a note about reasonable accommodations, then list of physical demands. I'll create a "Physical Requirements" section with a paragraph for the note and a list for the demands.
6. The final line "Come work where you can make a difference every day." - this is a tagline, maybe not a section. Could be part of a "Benefits" but not really. I'll include it as a closing paragraph maybe after Physical Requirements, but not as a heading. The rule says include a section ONLY when real specific content. This is just a marketing line. I'll include it as a
at the end. Now, headings