Patient Service Rep PCC

Job Summary

You will serve as the crucial first point of contact for our patients, embodying compassionate care and effective communication aligned with Healing and Humankindness. This role is central to providing exceptional patient experience by accurately and promptly addressing inquiries and facilitating access to healthcare services.

Responsibilities

• Manage a high volume of calls, emails, and other communication channels
• Schedule and register patient appointments for multiple providers while adhering to specific guidelines and clinical decision trees
• Provide essential information about services, addresses, and other departments
• Process requests efficiently and accurately
• Update patient demographics and insurance
• Leverage independent knowledge to determine appointment types and urgency, and escalate complex issues as needed
• Ensure patients are connected with the appropriate resources swiftly and seamlessly

Required Job Requirements

• Must be local to Omaha Area
• Mandatory onsite training for 6 weeks prior to working fully remote
• High School GED or equivalent
• Experience with computer systems, including web-based applications, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$16.42 - $23.19 /hour