Patient Service Rep - Imaging

About the role

Founded in 1921, Straub Benioff Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement. Our Imaging Services offer a wide range of technologies from simple X-rays to complicated interventional radiological procedures. Our highly trained professionals and state-of-the-art facilities provide quality imaging services for patient diagnosis and treatment, including: Diagnostic Radiology, Computerized Tomography, Mammography, Ultrasonography, Nuclear Medicine, Magnetic Resonance Imaging, Electroencephalography, Electrocardiogram, Holter Monitoring and Echocardiography.

Responsibilities

• Help to ensure that Straub patients and their families receive warm, friendly and considerate assistance at Straub.
• Act as a liaison between patients and the professional staff in our Imaging department.
• Aid with a variety of administrative tasks, including:
• Interviewing, registering, admitting, updating and creating patients’ medical records;
• Accurately and timely processing of all professional/technical fees generated by department providers;
• Performing cash handling and collection.

Requirements

• High school or equivalent.
• Basic computer skills.
• One (1) year of clerical support in a healthcare setting or related experience.

Qualifications

• Sensitive and helpful personality.
• Excellent communication and customer service skills.
• Ability to work effectively under minimal supervision.
• Commitment to delivering the highest quality health care to Hawai‘i’s people.

Skills

• Basic medical terminology.
• Experience with EPIC.
• International Classification of Diseases 10th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification.
• Knowledge of insurance coverage.
• Radiology clerical expertise in scheduling exams, posting cash payments and insurance authorizations.

Benefits

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.