Patient Service Rep - ENT, Mercy Washington

About the role

The Patient Service Representative (PSR) is the initial point of contact for patients and visitors, ensuring a positive and efficient patient experience.

Responsibilities

• Manage front desk operations and workflows
• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills
• Use basic computer skills for data entry and word processing
• Provide excellent customer service, handling inquiries and concerns with empathy and professionalism
• Maintain accuracy and attention to detail, especially when entering patient information, scheduling appointments, and processing documentation
• Ensure confidentiality and follow privacy policy/procedure
• Work effectively under pressure, handling unexpected situations with professionalism and composure
• Attend and complete Clinic Core Front Desk Training post-hire

Requirements

• High school diploma or equivalent
• Basic computer skills, including data entry and word processing
• Excellent customer service skills
• Strong verbal and written communication skills
• Accuracy and attention to detail
• Confidentiality and following privacy policy/procedure
• Adaptability and ability to work under pressure

Qualifications

• One year of applicable medical office experience preferred

Skills

• Strong verbal and written communication skills
• Basic computer skills, including data entry and word processing
• Excellent customer service skills
• Accuracy and attention to detail
• Confidentiality and following privacy policy/procedure
• Adaptability and ability to work under pressure

Benefits

• Outstanding benefits including medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.