Patient Service Rep

About the role

The Surgical Clinic (TSC) is Middle Tennessee’s premier multi-specialty surgical practice, dedicated to utilizing the latest medical technology while prioritizing patient care, convenience, and satisfaction. With over 40 surgeons, our patient-focused clinics are conveniently located, providing access to advanced surgical procedures close to home. At TSC, we believe that our people are the heart of our success. As Middle Tennessee’s premier multi-specialty surgical practice, we are committed to fostering a supportive, collaborative, and innovative workplace where every team member can thrive.

Responsibilities

• Provide excellent customer service to patients, referring physicians, and anyone that calls the office.
• Perform front office duties including checking in patients and visitors for appointments and meetings.
• Collect copays, deductibles, and self-pay balances.
• Direct patient flow to ensure clinic efficiency.
• Monitor waiting room.
• Verify demographics and insurance, and obtain referrals/authorizations prior to visit.
• Close out end-of-day reports, collect all money received to balance with reports, then submit to CBO.
• Send appropriate paperwork and/or letters to patients regarding appointments.
• Schedule appointments and maintain clinic schedules for multiple physicians.
• Maintain multiline phone system; obtain appropriate information to transfer calls to proper person.
• Maintain patient records and process medical record requests following HIPAA guidelines.
• Scan patient records into EMR.
• Distribute dictated office notes and letters to referring offices.
• File patient data upon receipt of information.
• Perform data entry, copying, faxing, emailing.
• Perform other duties as requested.

Requirements and Qualifications

• Medical terminology, specifically related to Vascular and General Surgery.
• Interpersonal/human relations skills, including telephone etiquette.
• Organizational skills.
• Electronic Medical Record proficiency.
• Ability to set priorities while multitasking.
• Ability to maintain confidentiality according to HIPAA guidelines.
• Knowledge of modern office equipment.