Patient Service Rep

Job Responsibilities

• Complete requirements in checking patients in and out of the medical office.
• Aid with patient scheduling, making appointments, and referrals for testing and specialists.
• Greet patients in a friendly and courteous manner.
• Accurately document patient phone messages.
• Obtain and update necessary registration documents, including demographic and insurance information.
• Update and maintain patient's electronic medical record as required to meet compliance.
• Communicate necessary information and ensure patient files or records are kept timely.
• Secure and scan patient medical records into charts.
• Assume responsibility for managing patients' electronic medical records.
• Collect co-payments and post outstanding balances.
• Receive and prepare bank deposits, balance and batch electronic credit card transactions, and verify deposit totals with supervisor.
• Prepare financial documents and maintain and reconcile cash drawer.
• Maintain and organize office supplies, and communicate needs to management.
• Ensure compliance with all applicable hospital and department policies, procedures, and protocols.
• Notify management of changes in workload to maximize productivity.
• Solve and follow up on challenging occurrences or situations.
• Maintain a positive attitude towards patients, physicians, co-workers, management, and other hospital staff.
• Contribute to team building and maintain a team-oriented environment.

Requirements

• Previous Customer Service experience.
• One or more years of office administrative experience and customer service.

Qualifications

• High School Diploma or equivalent.
• Specialized training in office administrative skills such as computers, software, and data entry preferred.