Patient Service Rep

Responsibilities

• Adds inbound calls and communicates with BHMGPC offices about patient matters.
• Answers phone calls in a courteous manner, identifying self and obtaining reason for call.
• Documents all interactions according to standard operating procedures and accurately and appropriately enters information in the electronic medical record (EMR).
• Schedules patient appointments according to the guidelines for each office location.
• Verifies patient demographic and pharmacy information.
• Follows the protocol for handling each call according to specific criteria approved by Brown Health Medical Group Primary Care.
• Coordinates communication and information regarding high risk patients with the appropriate office or department.
• Manages multi-line phone system.
• Adheres to federal and local confidentiality laws, including HIPAA, ensuring patient privacy.
• Follows Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information.
• Performs other job-related duties as assigned.

Qualifications

• Pay Range: $18.13-$29.90