Patient Service/Front Desk Coordinator Part Time

About the role

See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr., you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. This role reports to the Office General Manager. Some weekend and evening shifts required.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk-ins, scheduling appointments, and assisting office staff duties as needed
• Have the ability to at times cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs)
• Collaborate with doctor(s) and team members to provide a seamless patient experience

Requirements

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best-in-class service to patients and office staff
• Flexible, nimble, and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Benefits

• Grow and develop your career through role-specific training programs
• Participate in our Vision coverage and associate discounts on our products

About Us

MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team.