Patient Service/Front Desk Coordinator Part Time

About the role

As a Patient Service Coordinator at MyEyeDr., you will provide personalized patient experiences by coordinating and managing the front desk during check-in and check-out. No optical experience is required; training and tools will be provided to help you learn about an industry that delivers best-in-class experiences to patients. This role reports to the Office General Manager and may require weekend and evening shifts.

Responsibilities

• Provide patients with a personalized check-in/out experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to verify and educate patients on options during check-in/out.
• Assist in appointment confirmations and patient outreach in partnership with doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist with office staff duties as needed.
• Cross-train to other office support roles (e.g., Eyewear Consultants and Optometric Technicians) as needed.
• Collaborate with doctors and team members to ensure a seamless patient experience.

About You

• Experience in a front desk, reception, or customer-facing role supporting administrative and clerical tasks.
• Organized with the ability to prioritize multiple tasks under pressure while providing excellent service.
• Flexible, adaptable, and able to wear multiple hats in a fast-paced environment.
• Friendly, caring, and patient-centric with strong communication skills.
• Team player willing to collaborate to provide the best patient experience.
• Computer-savvy with professional problem-solving abilities.

Growth With Us

• Grow and develop your career through role-specific training programs.
• Participate in vision coverage and associate discounts on products.