Patient Service/Front Desk Coordinator

About the role

See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr., you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. This role reports to the Office General Manager. Some weekend and evening shifts required.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist with office staff duties as needed
• Cross-train in other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs)
• Collaborate with doctor(s) and team members to provide a seamless patient experience

Requirements

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks
• Organized, with the ability to prioritize multiple tasks under pressure while providing best-in-class service to patients and office staff
• Flexible, nimble, and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player willing to collaborate to provide the best patient experience
• Computer savvy with excellent oral and written communication skills
• Professional attitude with the ability to problem-solve and respond to patient service requests

Benefits

• Role-specific training programs for career growth and development
• Opportunity to earn bonuses and commission (role-specific)
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, and life insurance
• Vision coverage and associate discounts on products
• 401K with competitive company match
• Accrue PTO and paid holidays from day one