Patient Service/Front Desk Coordinator

About the role

See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr., you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check-in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. This role reports to the Office General Manager. Some weekend and evening shifts required.

Responsibilities

• Provide patients a personalized check-in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist with office staff duties as needed.
• Cross-train in other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs).
• Collaborate with doctor(s) and team members to provide a seamless patient experience.

Requirements

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, with the ability to prioritize multiple tasks under pressure while providing best-in-class service to patients and office staff.
• Flexible, nimble, and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player willing to collaborate to provide the best patient experience.
• Computer savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem-solve and respond to patient service requests.

Benefits

• Grow and develop your career through role-specific training programs.
• Opportunity to earn bonuses and commission (role-specific).
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, and life insurance.
• Vision coverage and associate discounts on products.
• 401K with competitive company match.
• Accrue PTO and paid holidays from day one.