Patient Service/Front Desk Coordinator

About the role

See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr., you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check-in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. This role reports to the Office General Manager. Some weekend and evening shifts are required.

The wage range for this position is $16.00 to $21.00 hourly, commensurate with experience.

Responsibilities

• Provide patients a personalized check-in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist with office staff duties as needed.
• Cross-train in other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs).
• Collaborate with doctors and team members to provide a seamless patient experience.

Requirements

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, with the ability to prioritize multiple tasks under pressure while providing best-in-class service to patients and office staff.
• Flexible, nimble, and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player willing to collaborate to provide the best patient experience.
• Computer savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem-solve and respond to patient service requests.

Benefits

• Grow and develop your career through role-specific training programs.
• Opportunity to earn bonuses and commission (role-specific).
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more.
• Vision coverage and associate discounts on products.
• 401K with competitive company match.
• Accrue PTO and paid holidays from day one.