Patient Service Coordinator - Urgent Care

Duties

• Welcome patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes.
• Corresponds with clinical operations and/or providers as necessary.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Maintains front desk related work lists and work queues, including authorization work queues.

Qualifications

• One year of relevant experience in a fast-paced medical office strongly preferred.
• Epic experience preferred.
• Occupational Health and medical scheduling experience preferred.

Location & Shift Details

Location: 30 Danbury Road Wilton (10573)

Shift: Two 12-hour, one 6-hour and every other weekend, 8-hour shifts.

Benefits

• Career growth and movement opportunities within our network
• On-going education and training
• Robust Benefits Package
• Generous PTO to promote work/life balance
• Special Interest Groups
• Referral Bonus Program (top leader number of employee referrals in the industry)
• Wellness Programs
• Employee Discount Programs
• Supportive culture
• Awards & Recognition
• Rewarding Compensation
• 401K with company match
• Clinical specialty opportunities