Patient Service Coordinator Sr

About the role

This full-time position supports the Revenue Cycle Department at the 5206 Research Drive clinic in San Antonio, Texas. The typical work week is Monday through Friday, eight hours between 7:00a – 6:00p.

Note from Hiring Manager: People want to work for leaders who genuinely invest in them. We believe in setting clear expectations, providing the support needed to succeed, and celebrating growth along the way. When my team succeeds, we all succeed.

This position can be either a level 1, 2 or Sr based on relevant work experience.

Responsibilities

• Greet patients and visitors in a prompt, courteous and professional manner; check in patients and inform clinical staff of patient arrival.
• Provide and explain paperwork for patients to complete prior to examination; collect, proof for completeness, and file patient forms.
• Update demographics and insurance information in the system; collect co-pays and balances; provide receipts.
• Answer, screen, and respond to routine questions, route to appropriate personnel, or take thorough messages; page clinic personnel as appropriate; communicate messages accurately and timely.
• Check patients out after examination; schedule returning appointments in accordance with physician and/or office guidelines; provide patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Record patient cancellations and missed appointments; reschedule appointments; notify appropriate staff of cancellations and make notes in patient charts.
• Provide general administrative support by filing charts and forms; maintain lobby area in a neat and orderly manner; maintain a legible supply of forms and appropriate office supplies.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
• May type memos and forms; other duties as requested or assigned.

Qualifications

Level 1

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Level 2 (includes Level 1 requirements)

• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice's personnel, daily routines, and scheduling a plus.

Level Sr (includes Level 1 and 2 requirements)

• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required.

Physical demands

• Regularly required to sit and use hands to finger, handle, or feel.
• Occasionally required to stand, walk, and reach with hands and arms.
• Must occasionally lift and/or move up to 30 pounds.
• Requires vision and hearing corrected to normal ranges.

Work environment

Work requires frequent interaction with patients and staff. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.