Patient Service Coordinator - Physical Therapy

Who We Are

Aligned Orthopedic Partner is a respected private orthopedic team consisting of highly trained, board-certified orthopedic surgeons dedicated to providing the highest quality orthopedic care. Our commitment to personalized solutions distinguishes us from competitors. We prioritize exceptional care, friendliness, and efficiency.

What You Will Do

• Receives and directs incoming telephone calls politely
• Accurately documents messages and forwards to therapists and personnel in a timely manner
• Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls
• Appropriately schedules patient appointments; obtains complete and accurate medical, demographic, and insurance information, and informs patients of Practice Financial Policy; directs calls to Therapy Billing as appropriate for insurance issues
• Schedules Post Op Hand Surgery Patients with our Hand Therapists
• Explains insurance benefits to patients
• Manages cancellation list, filling open slots wherever possible
• Ensures that patients sign in
• Ensures patients present with required referrals
• Generates new patients flowsheets and paperwork
• Ensures new patients complete appropriate forms and sign consent and financial agreement before visit with provider; ensures all required forms are placed in the appropriate order in the medical record
• Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes
• Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
• Collections co-pay, deductible, coinsurance, today’s visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system
• Forwards all cash and checks to the Practice Administrator for preparation of deposit slip
• Schedules follow up appointments as necessary
• Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
• Coordinates administrative supply orders
• Manages the rescheduling of patients when a therapist has a change in schedule
• Performs basic administrative tasks including scanning and faxing documentation

We Offer

• Medical and dental benefits
• Employer-paid short-term and long-term disability coverage
• Matching 401K program
• Generous paid time off
• An environment celebrating continuous learning and development

Equal Opportunity Employer

We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.