Patient Service Coordinator III

Performs administrative functions to support smooth and efficient clinical service and practice operations at Mass General Brigham, a not-for-profit organization dedicated to patient care, research, teaching, and community service.

Responsibilities

• Performs administrative duties related to patient visits including scheduling, check-in, and check-out duties at the highest proficiency level.
• Makes patient appointments and maintains appointment records.
• Assists callers with routine inquiries and triages matters appropriately.
• Processes patient billing forms and scans documents to the patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration, and billing systems; provides assistance and training to others in these areas.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Performs more complex or specialized functions such as surgical scheduling, schedule changes, and blocking at an advanced competency level.
• Additional responsibilities as assigned.

Requirements

• High School Diploma or Equivalent required; experience cannot be substituted for this education requirement.
• 3-5 years of office experience.

Skills

• Strong technology and MS Office skills (Advanced Outlook, Word, Excel, PowerPoint).
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems, manage non-routine phone calls, and solve routine issues.
• Effective written and verbal communication skills, including composing/editing emails, memos, and letters.
• Strong time management and organizational skills to handle multiple tasks effectively.
• Ability to proofread and edit written documents.
• Understanding of written sentences and paragraphs in work-related documents.

Physical Requirements

• Standing: Occasionally (3-33%)
• Walking: Occasionally (3-33%)
• Sitting: Constantly (67-100%)
• Lifting: Occasionally (3-33%) 20lbs - 35lbs
• Carrying: Occasionally (3-33%) 20lbs - 35lbs
• Pushing: Rarely (Less than 2%)
• Pulling: Rarely (Less than 2%)
• Climbing: Rarely (Less than 2%)
• Balancing: Occasionally (3-33%)
• Stooping: Occasionally (3-33%)
• Kneeling: Rarely (Less than 2%)
• Crouching: Rarely (Less than 2%)
• Crawling: Rarely (Less than 2%)
• Reaching: Occasionally (3-33%)
• Gross Manipulation (Handling): Constantly (67-100%)
• Fine Manipulation (Fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision - Far: Constantly (67-100%)
• Vision - Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Pay

$19.37 - $27.71/Hourly

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day (United States of America)

Benefits

In addition to competitive base pay, Mass General Brigham offers comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses as applicable, and recognition programs designed to celebrate contributions and support professional growth.

Work Location: 50 Staniford Street
Employee Type: Regular
Remote Type: Onsite