Patient Service Associate - GI
About the role
Register patients, update insurance information, schedule visits, and perform other duties as assigned to coordinate patient appointment scheduling. Interact with a diverse patient population and maintain patient records via the registration process and scan functionality in the electronic medical record. Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies. Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the assigned specialty. Schedule follow-up appointments, referrals, and prior authorizations for patient visits as needed. Communicate professionally and timely with providers, patients, the clinical care team, and insurance companies. Answer incoming phone calls and direct them appropriately to team members. Convey a professional image by adhering to the established dress code.
Responsibilities
- Responsible for registration and scheduling process for complex patients.
- Update the system with registration, scheduling, and insurance information.
- Prepare patient disability and out-of-work/school paperwork.
- Discuss financial obligations and explain regulatory forms, answering any questions.
- Work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
- Understand the practice and hospital strategic plan; support plans, policies, procedures, and initiatives within the scope of departmental expectations and role.
- Represent Albany Medical Center and support the ideals and principles of the department, the Practice, the Hospital, and the Center.
- Exemplify Albany Med CARES guiding principles.
- Champion to ensure an optimal patient experience.
- Understand and promote patient and employee safety as the top priority; promote a safe environment and promptly report issues; understand patient safety goals.
Requirements
- High School Diploma or G.E.D. – required
- 2–3 years of office experience or one year of related experience in a medical practice – preferred
- Experience using an electronic health record and Microsoft Office – a plus
Skills
- Excellent customer service skills.
- Ability to multitask in a high–patient–volume unit.
- Ability to learn and utilize resources.
- Strong time management skills.
- Ability to review information and draw appropriate conclusions.
- Good judgment and ability to problem solve; escalate issues as needed.
- Strong teamwork skills and work ethic.
Physical Demands
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Constantly
- Lifting: Rarely
- Carrying: Rarely
- Pushing: Rarely
- Pulling: Rarely
- Climbing: Rarely
- Balancing: Rarely
- Stooping: Rarely
- Kneeling: Rarely
- Crouching: Rarely
- Crawling: Rarely
- Reaching: Rarely
- Handling: Occasionally
- Grasping: Occasionally
- Feeling: Rarely
- Talking: Constantly
- Hearing: Constantly
- Repetitive Motions: Frequently
- Eye/Hand/Foot Coordination: Frequently
Working Conditions
- Extreme cold: Rarely
- Extreme heat: Rarely
- Humidity: Rarely
- Wet: Rarely
- Noise: Occasionally
- Hazards: Rarely
- Temperature change: Rarely
- Atmospheric conditions: Rarely
- Vibration: Rarely