PATIENT SERVER (FULL TIME)

About the role

TouchPoint is hiring immediately for full time Patient Server positions. As part of Compass Healthcare, we serve hospitality for patients, families, and visitors at Ascension Health hospitals. Our mission is to serve up hospitality that creates moments that matter, from meals to facilities to patient support.

Responsibilities

• Exhibit a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds, and retrieving trays
• Take patients' menu selections prior to each meal
• Comply with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations
• Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections
• Assemble trays according to patients' menu selections on tray tickets in a timely and accurate manner
• Interact with nursing staff to ensure patients' diet prescriptions are accurate and patients' food needs are met
• Retrieve trays from patients' rooms
• Maintain accurate and current information for each patient on assigned unit(s)
• Assist dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered
• Communicate any patient related problems/concerns to appropriate personnel in a timely manner following departmental procedures
• Adhere to facility confidentiality and patients' rights policy as outlined in the facility's HIPAA policies and procedures
• Contribute to patient satisfaction goals by providing quality service
• Comply with federal, state and local health and sanitation regulations and department sanitation procedures
• Maintain a clean, sanitary working environment
• Follow HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply
• Complete all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines
• Identify and utilize cleaning chemicals following directions recommended by manufacturers and per MSDS sheets
• Utilize equipment in performing job functions according to department's safety procedures
• Follow facility and departmental safety policies and procedures to include incident reporting
• Follow facility and departmental infection control policies and procedures
• Follow the facility's protocols for Hazardous Materials and Waste Program
• Adhere to Emergency Preparedness Program and Life Safety Program; participate in drills, as appropriate
• Perform other duties as assigned

Requirements

• Previous customer service and food service experience required
• Ability to lift and/or move up to 100 pounds
• Computer technical skills to operate hospital systems
• Excellent verbal and written communication skills

Pay

$16.32 per hour to $18.57 per hour.

Schedule

Full time schedule. 6:00 am to 2:00 pm or 1:00 pm to 7:30 pm, days may vary; weekends and holidays are required. More details upon interview.

Benefits

Both full-time and part-time positions offer: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, and Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer: Medical, Dental, Vision, Life Insurance/AD&D, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

This response is AI-generated, for reference only.