Patient Serv Coord - Clinical LPN or RN

About the role

Responsible for scheduling home visits for field staff and assisting with the coordination of patient care. Works under the direction of the Clinical Manager to ensure proper utilization of clinical resources, maximizing care center capacity and adherence to utilization guidelines. Handles scheduling and communication with field staff, patients, and the Clinical Manager regarding patient services.

Responsibilities

• Ensures patient assessment visits, including all Oasis visits, are scheduled and performed timely.
• Prepares weekly clinician schedules.
• Reviews clinician schedules daily or as needed to determine capacity opportunities and ensure productivity standards are met.
• Assigns and schedules clinicians in the most efficient geography, maximizing efficiency, utilizing the lowest possible discipline, matching skills with required care, and optimizing clinician capacity.
• Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
• Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered and within the care center.
• Manages calls from patients and field staff related to scheduling issues; refers clinical and performance-related issues to the Clinical Manager.
• Monitors hospitalized patients, ensuring the team follows up as necessary.
• Completes requested schedules, ensuring all orders and services (e.g., lab draws, supervisory visits, add-on visits, or disciplines) are included as required.
• Supports the Clinical Manager and collaborates to ensure timely communication with patients, clinicians, referral sources, BD team, and other office personnel.
• Runs applicable reports and responds to workflow, taking appropriate actions.
• Assists with internal or external transfer of patients between care centers and/or Hospice services.
• If a licensed clinician and meets criteria, may provide direct patient care in emergencies.
• May maintain the supply closet with routine supplies, ensuring items are within expiration dates and packaged appropriately, and serve as liaison for patient supply needs.
• In the absence of an Intake Coordinator, may handle the referral and intake process within the care center.
• If a licensed clinician, may obtain verbal orders for patients and document them as applicable.
• Performs other duties as assigned.

Requirements

• Current, unencumbered license to practice as a Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), or Registered Nurse (RN) specific to the state of employment.
• High School diploma or GED equivalent.
• One (1+) year of administrative experience in a healthcare environment.

Preferred Qualifications

• One (1+) year of scheduling experience in a healthcare environment.