Patient Scheduling Representative

Position Highlights

• Sign on bonus: N/A

What You Will Do

• Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols.
• Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC).
• Schedule appointments, procedures, and events at our NorthShore locations.
• Register and verify insurance eligibility, informing the patients of their financial responsibility.
• Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients’ needs
• Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment

What You Will Need

• Education: High School Diploma or equivalent (required)
• Associates or Bachelor's Degree (preferred)
• Experience: One year of customer service experience (required)
• Inbound call center experience (required)
• Healthcare experience (preferred)
• Prior scheduling (preferred)

Skills

• Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute.
• Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients.
• Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
• Eager to accept educational opportunities as shared through workflow or process changes

Benefits

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Variety of Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities