Patient Scheduler - Oncology (Per Diem)

Responsibilities

• Appropriately schedule and or reschedule departmental treatments according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines.
• Confirms completion and accuracy of provider's order in relation to requested appointment type and length for compliance/medical necessity and communicates discrepancies to provider office.
• Confirms all relevant patient information, including consent for treatment, scheduling chemotherapy education and all other relevant appointments.
• Obtains current, complete and accurate patient insurance information to ensure reimbursement. Update demographic and payer information as needed while speaking with patient.
• Call patients to schedule appointment based on order information.
• Coincide multidisciplinary and interdepartmental appointments in conjunction with nursing to maintain seamless patient care such as cardiology, radiation oncology, BMT, research and radiology appointments.
• Provides office support to meet the unit needs.
• Function as a point person, interacting in a courteous manner with patients, patient families, providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to, answering questions, triaging calls, obtaining patient transport, required equipment and supplies, patient referrals, resolving registration and billing issues, etc.

Qualifications

• Education: High School Diploma
• Experience: Two (2) years medical office experience required, Two years scheduling in medical office and/or diagnostic imaging preferred
• Knowledge, Skills And Ability Requirements: General understanding of optimal patient flow, scheduling medical oncology and infusion appointments. Knowledge of the principles and practices of providing excellent patient/customer services and experience. Working knowledge of medical terminology to include diagnosis and CPT codes and Medicare National Coverage Determination for insurance reimbursement requirement. Demonstrates commitment to service excellence in daily contact with patients, physicians, co-workers and visitors