Patient Representative (Front Desk)- Winston Salem (47732)

Why Join CEENTA?

Piedmont Ear, Nose, and Throat Associates (PENTA) has joined CEENTA, expanding coordinated ENT care across North Carolina and marking our first physician group affiliation outside the immediate Charlotte metropolitan area. PENTA is seeking a friendly, professional, and detail-driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices.

About the Role

Welcome and check in patients; ensure efficient and courteous patient flow. Verify and enter patient demographics and insurance information in the EHR. Schedule, reschedule, and cancel appointments. Operate a multi-line phone system; monitor and return messages promptly. Process check-out, collect co-pays and balances, and help patients understand statements and payment plans. Assist patients with kiosk usage and resolve appointment report errors. Maintain work queues and index documents into the EHR. Keep lobby and patient areas clean and organized. Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.

Qualifications

• High school diploma or equivalent, required.
• Associates degree or higher preferred.
• A minimum of 3 years of prior experience in customer service or a patient-facing medical office role, highly preferred.
• Strong communication skills—professional, clear, and courteous.
• Proficiency with EMR systems, Microsoft Office, and office equipment.
• Ability to multitask in a fast-paced environment while maintaining accuracy and a positive attitude.
• Ability to handle confidential information with professionalism.