Patient Representative (Front Desk)- Kernersville (47734)
Why Join CEENTA?
Piedmont Ear, Nose, and Throat Associates (PENTA) has joined CEENTA, expanding coordinated ENT care across North Carolina and marking our first physician group affiliation outside the immediate Charlotte metropolitan area. PENTA is seeking a friendly, professional, and detail-driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices.
What You Will Do
- Welcome and check in patients; ensure efficient and courteous patient flow.
- Verify and enter patient demographics and insurance information in the EHR.
- Schedule, reschedule, and cancel appointments.
- Operate a multi-line phone system; monitor and return messages promptly.
- Process check-out, collect co-pays and balances, and help patients understand statements and payment plans.
- Assist patients with kiosk usage and resolve appointment report errors.
- Maintain work queues and index documents into the EHR.
- Keep lobby and patient areas clean and organized.
- Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
A Typical Day
You’ll greet patients with a welcoming smile, complete check-in processes, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs such as scanning, document indexing, and distributing incoming communication. You play a central role in keeping the clinic running smoothly and ensuring every patient feels cared for.
Schedule
Schedule: Onsite, Mon–Fri, 8a–5p; occasional opening or closing rotation pending provider’s schedule.
Ready to Apply?
If you’re passionate about patient care and thrive in a fast-paced clinical environment, we encourage you to apply today and join our growing team.