Patient Representative/Front Desk

Duties

• Ensure customers' expectations are exceeded by directing and communicating patient needs effectively and efficiently
• Answer phone calls courteously, collect and document detailed information, and route phone calls appropriately based on office protocols
• Efficiently provide basic office administrative support tasks such as emails, updating spreadsheets, e-faxing, etc.
• Follow HIPAA regulations
• Communicate efficiently via phone and email
• Communicate information to patients regarding procedures being, or to be, performed
• Work as part of a team and also work independently
• Other duties as assigned

Minimum Requirements

• A high school diploma or GED equivalent
• Knowledge of insurance plans, workers’ compensation, personal injury, and HIPAA guidelines

Additional Skills/Competencies

• Excellent verbal and written communication skills
• Knowledge of computer applications, including Windows, Outlook, and Microsoft Office
• Strong problem solving and organizational skills
• Attention to detail
• Ability to multi-task
• Confidence in working independently
• Typing – 50+ WPM
• Effectively interact with doctors, attorneys, patients, and co-workers

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.