Patient Representative - Clinics-Full Time-Days

Facility: Cape Fear Valley Pediatric Endocrinology • Location: Fayetteville, North Carolina • Department: Pediatric Endocrinology • Job Family: Clinics - Outpatient • Work Shift: Days (United States of America)

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Responsibilities

• Register patients expediently while obtaining accurate information
• Schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assist in tracking supply inventory; notify Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assist as required in non-invasive medical procedures or as security observer
• As possible, know where administrative/medical staff can be located and direct emergency messages
• Perform other duties as assigned

Qualifications

• Education: High school diploma or equivalent required
• Experience: 1 year of clerical experience required; 1 year of medical business office or significant public contact preferred
• Knowledge, Skills, and Abilities:
  • Proficiency in reading, writing, and speaking the English language
  • Knowledge of medical terminology
  • PC skills preferred
  • Type 45-55 words per minute accurately
  • Tact and ability to deal with patients under stress
  • Good planning and organizational abilities
  • Speaking and hearing necessary to converse with the public
  • Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred
• Physical Requirements:
  • Ability to see and read printed data and monitor screens
  • Manual dexterity
  • Visual and auditory acuity to collect information
  • Verbal communication skills
  • Ability to lift, stoop, bend, kneel, reach