Patient Representative

Summary of Job Duties

The Patient Representative works under general supervision counseling patients on their financial status and obligation. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high-risk pre-certifications, develop and implement denial avoidance plans and produce reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected.

The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Qualifications

• Minimum Qualifications: High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR Bachelor’s Degree
• Knowledge of medical terminology required
• Intermediate proficiency with computers (MS Office Suite preferred)
• Highly proficient keyboard and telephone etiquette skills
• General knowledge of office machines including printers and scanners
• Preferred Qualifications: Experience working with EPIC system Call center experience Experience in registration, billing, or scheduling in a healthcare environment

Additional Information

• Salary Information: $16.82/hr $17.07 w/ BA Required Documents to Apply: List of three Professional References (name, email, business title), Resume
• Optional Documents: Proof of Veteran Status

Special Instructions to Applicants

• Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions.
• All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact.
• Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification).

Benefits Eligible

Yes

Constant Physical Activity

• Frequent Physical Activity: Occasional Physical Activity: