Patient Representative

Job Summary

PATIENT REPRESENTATIVE
DEPARTMENT: PATIENT CARE
FACILITY SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER
SUPERVISION EXERCISED: NONE

Duties and Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collections payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Proficiency with medical office technology systems.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determine and input daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.

Performance Requirements

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

Education and Experience

• High school education or equivalent.
• Previous two years in a front office using medical management software preferred.
• Previous typing or data entry at 40 wpm experience.

Typical Physical Demands

• Frequent mobility and/or sitting required for extended periods of time.
• Sometimes bending and stooping required.
• Requires occasional lifting up to 50 pounds of boxes of paper.
• Requires manual dexterity to operate office technology.
• Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals.
• Requires hearing within normal range for telephone use.

Typical Working Conditions

• Work is performed in an office environment and requires both desk and counter work.
• Frequent contact with employees and outside agencies.
• Continual patient contact may involve dealing with angry and upset people.

Company Information

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more. The opportunities for career growth are equally generous. Our affiliation means being part of an award-winning workplace: Newsweek’s America’s Most Admired Workplaces 2026, Glassdoor’s Best-Led Companies 2025, Fortune’s Best Workplaces in Health Care 2025, Great Place to Work Certified 2026-2026, Glassdoor’s Best Places to Work 2025, Newsweek’s America’s Greatest Workplaces for Mental Well-Being 2025, Becker’s Healthcare Top Places to Work in Healthcare 2025, Newsweek’s Greatest Workplaces 2025.