Patient Relations Specialist I

About the Role

The Patient Relations Specialist I serves as the primary dual-channel first point of contact for Evergreen Health, responsible for welcoming in-person visitors and managing high-volume inbound telephone calls. They enhance patient experience by combining warm reception, clear direction, and efficient call-handling, ensuring exceptional patient care through prompt and professional interactions.

Responsibilities

• Ensures a positive patient experience as the primary point of contact, either by phone or in person.
• Rotates between in-person/front desk and phone operator support stations.
• Assists callers in identifying needs, transfers calls to appropriate areas/departments, and uses interoffice software to notify staff.
• Retrieves and responds to voicemail messages daily.
• Welcomes patients, potential patients, and visitors, ensuring proper direction to appointments/areas in collaboration with the Security team.
• Reaches out to departments or individuals regarding prospective new patients or visitors.
• Performs database retrieval for staff directory and patient information using Microsoft Teams, Ring Central, EMR (Medent), and Dundas software.
• Dispenses general information regarding locations, departments, phone numbers, operational hours, and available services.
• Collaborates with the City/Public Safety Department during emergency or non-emergency situations.

Qualifications

• High school diploma or GED required.
• At least one year of phone operator or customer service experience preferred.
• Strong verbal and written communication skills; bilingual English and Spanish strongly preferred.
• Awareness of and sensitivity to issues and health disparities faced by underserved populations.

Benefits

• Multiple comprehensive medical health insurance plans.
• Dental and Vision coverage at no cost.
• Paid Time Off package equaling up to 4 weeks in the first year.
• 403b with a generous company match.
• Paid parking or monthly metro pass.
• Professional development opportunities.
• Paid lunch breaks.

Pay

This position is posted with a salary range. The actual rate of pay offered will be based on a variety of individualized factors, including but not limited to a candidate’s skills, relevant experience, educational background, internal equity, and market considerations.

Job Type: Full-time