Patient Relations Representative

Duties

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Aid patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

  Requirements

  • High school diploma or GED equivalent
  • 2 years' Medical Office or high volume Call Center experience required
  • Bilingual (English/Spanish) REQUIRED
  • eClinicalWorks (eCW): 1 year (Preferred)
  • GI knowledge/experience desired
  • Must have your own reliable transportation to work

  Qualifications

  • Comprehensive benefits package offered
  • Medical, dental, vision, 401(k), life, AD&D, disability, accident, critical illness, hospital indemnity, legal, identity theft, pet insurance
  • Tickets at Work program providing discounts on concerts, travel, movies, and more

  Pay

  Competitive compensation

  Schedule

  No weekends or evenings – Monday thru Friday

  Benefits

  Paid holidays and paid time off

  Skills

  N/A

  Benefits

  N/A

  Location

  Click here to learn more about the location.

  About the Role

  Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience.

  Company Culture

  We are an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.