Patient Relations Representative

About the role

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Aid patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Requirements

• A high school degree or GED is required for this position.
• One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
• Dependability and punctuality is required.
• Working between the hours of 8:00 am and 5:00 pm.
• Military status is preferred.
• Sitting – 100%
• Computer (input patient info)
• Telephone usage (speaking with patient or referral Physician)

Qualifications

• Medical terminology knowledge is preferred.
• Bilingual (English/Spanish) is preferred.

Skills

• Customer service skills
• Medical terminology knowledge
• Ability to work independently

Benefits

• 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3% and discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T

Pay

Competitive compensation

Schedule

No weekends or evenings – Monday thru Friday

Benefits

• Discretionary profit-sharing contributions of up to 4%
• Health insurance
• Employer contributions to HSAs and HRAs
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Voluntary life insurance
• Voluntary disability insurance
• Accident insurance
• Hospital indemnity insurance
• Critical illness insurance
• Identity theft insurance
• Legal insurance
• Pet insurance
• Paid time off
• Discounts at local fitness clubs
• Discounts at AT&T

Location Information

Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.

Equal Opportunity Employer

We thank you for your interest in joining our growing Gastro Health team!