Patient Relations Coordinator II

About the role

The Patient Relations Coordinator II role is responsible for managing patient complaints and grievances in a timely and collaborative manner with proper documentation, ensuring that patients are kept informed while complaints are processed, and maintaining a system for tracking patient complaints.

Responsibilities

• Manage patient complaints and grievances in a timely and collaborative manner with proper documentation
• Ensure patients are kept informed while complaints are processed
• Maintain a system for tracking patient complaints

Requirements

• Education: Associate’s Degree required, Bachelor’s Degree preferred
• Experience: Associate’s Degree requires five years of relevant healthcare experience. Bachelor’s Degree requires three years of relevant healthcare experience

Qualifications

• N/A

Skills

• N/A

Benefits

• Paid parental leave
• A flexible work policy
• Student loan assistance
• Training and education
• Well-being resources for you and your family

Pay

N/A

Schedule

N/A

Additional Information

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential.