Patient Registration Specialist (Full Time)

Job Responsibilities

• Register and update patient information accurately in Athena, ensuring demographic and insurance data is correct and complete.
• Reconcile and maintain patient records, making corrections as necessary to ensure account accuracy.
• Scrub and verify insurance eligibility ahead of upcoming appointments to avoid billing or coverage issues.
• Communicate professionally and effectively with patients regarding registration, insurance, and account information.
• Provide high-level customer service by addressing patient inquiries with empathy, professionalism, and efficiency.
• Collaborate with clinical and administrative staff to resolve discrepancies in patient information and support seamless care delivery.
• Utilize strong computer skills to navigate multiple systems and perform data entry with accuracy and speed.
• Maintain a thorough understanding of various insurance plans, requirements, and policies to assist patients effectively.
• Demonstrate strong problem-solving skills to identify and resolve registration, eligibility, and account issues.
• Uphold confidentiality and comply with HIPAA and organizational policies.

Job Requirements

• A high school diploma or equivalent required; an associate degree or relevant healthcare coursework preferred.
• Previous experience in patient registration, medical front office, or healthcare administration strongly preferred.
• Proficiency in Athenahealth (Athena) or similar electronic health record (EHR) system preferred.
• Strong knowledge of insurance plans, eligibility requirements, and coverage processes.
• Excellent communication skills, both written and verbal, with a focus on patient-centered service.
• Strong computer proficiency, including MS Office and healthcare software systems.
• Exceptional attention to detail, accuracy, and organizational skills.
• Ability to problem-solve effectively and work both independently and as part of a team.

Core Competencies

• Patient-focused customer service
• Insurance and eligibility expertise
• Data accuracy and attention to detail
• Professional communication and teamwork
• Problem-solving and critical thinking
• Adaptability and accountability

Benefits

• 401(k) with Company Match
• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Paid Time Off (PTO)
• Life Insurance
• Employee Assistance Program