Patient Registration Representative

Hours

Mon-Fri 4pm-8pm

About the Role

The Patient Registration Representative is responsible for Inpatient/Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/families and a professional image.

Responsibilities

• Monitor schedule daily for patients arriving at the department for the day if applicable
• Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department
• Conduct bedside admission on patients who are direct admits to the unit as needed
• Obtain identification to assure accuracy of demographic and insurance information; enter information in computer system with correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor and correct medical record number
• Greet patient and/or relative; interview and obtain or recheck pertinent information
• As required, collect co-payments or deposits as appropriate for service being rendered
• Responsible to balance cash drawer as part of the end of the day process
• Explain facility policies and ensure patient and/or relative understands and signs the consent for treatment, and insurance forms at the appropriate time; clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system
• Comply with Medicare/Medicaid and other insurance rules and regulations
• Complete MSPQ as required for admission
• Attend and participate in staff training or education which relates to their position and would contribute to their knowledge
• Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed
• Provide coverage as requested in all areas of Admitting following established guidelines
• Knowledgeable of administrative policies, department procedures, third party coverage and required admission and insurance documents
• Responsible for other duties or projects, which are assigned by Management; these may include special projects, telephone coverage, filing, scanning, copying and other duties as instructed
• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department

Required Qualifications

• High School Graduate or GED

Preferred Qualifications

• 1 or more years of experience in clerical, registration and/or customer service within a health care setting