Patient Registration Representative

About the role

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. As a Patient Registration Representative, you will be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)

Qualifications

• A High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Skills

• Customer service experience
• Communication and interpersonal skills
• Composure and professionalism
• Multitasking and prioritization
• Attention to detail
• Insurance basics
• Medical registration
• Front desk experience (optional)

Benefits

No benefits provided at this time.

Pay

The base pay range is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Schedule

Wednesday, Thursday, Friday: 5:45PM-6:15AM

Contact

To apply, please visit R1RCM.com or contact us at 312-496-7709.

Equal Opportunity Employer

R1 RCM Inc. is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

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