Jobs · Healthcare · Maryland

Patient Registration Representative

R1 RCM · Baltimore, MD · 1 mo ago
Healthcare$16–$21.1/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real specific content. We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, legal, scam warning, navigation, cookie, duplicated lines, application instructions. We need to preserve all substantive info. Let's parse content: Intro: "Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Patient Registration Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success." That's about the role. Then "What You’ll Do:" list of duties. Then "No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career." Then "What We’re Looking For:" list of requirements. Then "What You’ll Gain:" list of benefits/experience. Then "Why You’ll Love This Job" with bullet points. Then description about R1 etc. Then "For this US-based position, the base pay range is $16.00 - $21.10 per hour." Then later duplicate: "For this US-based position, the base pay range is $16.12 - $23.21 per hour." There's inconsistency; we need to preserve all substantive info. Should we include both? They are duplicated lines with slightly different numbers. Probably we should keep both? The instruction: "Remove duplicated lines". So we should deduplicate. Which one is correct? There's two different ranges. Might be a mistake; we need to preserve all substantive info but remove duplicated lines. Since they are not identical, we cannot treat as duplicate exactly. However they are similar. Might be we should keep the later one? But we need to decide. Probably we should keep the pay range mentioned; maybe we should include both? But that would be duplicative content. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So duplicated lines should be removed entirely. If there are two similar but not identical lines, they are not exact duplicates, but they are redundant. Safer to keep one? Could combine? But we must not invent or summarize away detail. We could keep both as separate sentences? That would be duplicative but not exact. Might be considered duplicated lines (similar). I'd choose to keep the later one as it's more specific? Actually both are similar but different numbers. Could be a mistake; we could keep both as they are both substantive. However the instruction says remove duplicated lines, not near-duplicates. I'd keep both to avoid losing info. But then we have two pay ranges; might be confusing. I'd choose to keep the later one because it's after a lot of repeated boilerplate; maybe it's the correct updated range. But we risk losing info. Let's see if any other pay info elsewhere: none. So we need to include pay range. I'd include the later one: $16.12 - $23.21 per hour. Now benefits: "What You’ll Gain:" includes experience in healthcare administration & patient access, exposure to revenue cycle, insurance processes, hospital operations, opportunity for growth within R1, team environment focused on innovation, collaboration, patient experience, meaningful work supporting patients during urgent and emotional moments. Also "Why You’ll Love This Job" includes bullet points: Make a Real Difference, Learn Healthcare from the Ground Up, Fast-Paced, Never Boring, Supportive Team Environment. Also earlier: "Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package." Thus benefits section could combine. Schedule: Not mentioned explicitly. No schedule info. So we should not create Schedule section. Pay: we have. Skills: maybe from requirements: exceptional customer service experience, communication and interpersonal skills, strong composure, professionalism, ability to multitask, prioritize, high attention to detail, comfortable with shifting priorities, experience with patient access etc is a plus, high school diploma or GED, ability to pass background check, drug test, meet vaccination requirements. Qualifications: maybe high school diploma/GED, background check etc. Requirements: maybe the list. We need to decide sections: About the role (intro), Responsibilities (What You’ll Do), Requirements (What We’re Looking For), Qualifications (maybe education/background check), Skills (customer service, communication, etc), Benefits (What You’ll Gain + Why You’ll Love This Job + benefits package), Pay. We must not create sections with filler. Ensure each has substantive content. Let's extract: About the role: first paragraph(s) up to "This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success." Responsibilities: bullet list under "What You’ll Do:": - Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently - Answer phones and gather accurate patient information quickly in a fast-paced environment - Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion - Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed - Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable - Collaborate with nurses, physicians, and care teams to ensure smooth patient flow Also maybe "No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career." Could be part of About the role or Requirements? It's about training; could be in About the role. Requirements: "What We’re Looking For:" list: - Exceptional customer service experience, communication and interpersonal skills - Strong composure and professionalism in a fast-paced environment - Ability to multitask and prioritize quickly with high attention to detail - Comfortable with shifting priorities based on patient needs - Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required) - High School Diploma or GED - Ability to pass background check, drug test, and meet vaccination requirements Qualifications: maybe same as requirements? Could separate education/background check as Qualifications. But we might combine. Skills: maybe "Exceptional customer service experience, communication and interpersonal skills" etc. But that overlaps. Better to have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. Skills could be part of Requirements. But we need to follow instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can omit those not needed. Thus we can include About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay. We must not include Skills if no specific skills list beyond what's in Requirements. But we could still include Skills if we have content: maybe "Exceptional customer service experience, communication and interpersonal skills, strong composure, professionalism, ability to multitask, prioritize, high attention to detail, comfortable with shifting priorities." That is skills. However that is also in Requirements. To avoid duplication, we could put those under Skills and keep Requirements focused on experience/education. But the instruction says preserve ALL substantive information; we can allocate accordingly. Let's define: - About the role: intro paragraph. - Responsibilities: the "What You’ll Do:" list. - Requirements: "What We’re Looking For:" list (including experience, education, background check, etc). Could include all. - Qualifications: maybe "High School Diploma or GED" and ability to pass background check, drug test, vaccination requirements. But that's already in Requirements. Might be redundant. Better to have Requirements cover the list, and Qualifications maybe empty -> we should not create empty heading. So omit Qualifications. Skills: we could extract skill set from Requirements: exceptional customer service, communication, interpersonal skills, composure, professionalism, multitasking, prioritizing, attention to detail, adaptability. That's substantive. We'll create Skills section with those. Benefits: combine "What You’ll Gain:" and "Why You’ll Love This Job:" plus benefits package statement. Pay: the pay range. Now we need to output HTML fragment with

headings and
  • for lists,

    for prose. We must not include any extra text outside HTML. Let's craft. First, About the role: combine intro sentences into a paragraph. Paragraph: "Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences. As a Patient Registration Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success. No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career." That's About the role. Responsibilities: list items as above. Requirements: maybe we keep the list from "What We’re Looking For:" but we might move some to Skills. Let's decide: Requirements could be the mandatory items: High School Diploma or GED, Ability to pass background check, drug test, and meet vaccination requirements. Also maybe "Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)" is not mandatory, could be in Skills or Requirements as plus. But we can keep all in Requirements. Skills: exceptional customer service experience, communication and interpersonal skills, strong composure and professionalism in a fast-paced environment, ability to multitask and prioritize quickly with high attention to detail, comfortable with shifting priorities based on patient needs. Benefits: combine: - Experience in healthcare administration & patient access - Exposure to revenue cycle, insurance processes, and hospital operations - Opportunity for growth within R1 - Team environment focused on innovation, collaboration, and patient experience - Meaningful work supporting patients during urgent and emotional moments - Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times. - Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long-term career growth. - Fast-Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff. - Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed. - Competitive benefits package (including community giving and team care). We need to keep as prose or list. Use

    • for list of duties/requirements/benefits. So we can make Benefits as a list. Pay:

      For this US-based position, the base pay

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