Patient Registration Representative

Job Description Summary

This position initiates the Revenue Cycle process by gathering accurate patient demographic and financial information to ensure timely reimbursement. It also provides exceptional support and customer service during patient encounters.

Responsibilities And Duties

• Accurately identifies patient in EMR system.
• Obtains and enters accurate patient demographic and financial information through various methods (phone, virtual, face-to-face, bedside).
• Maintains patient confidentiality and provides exceptional customer service during encounters.
• Performs registration functions in Patient Access areas.
• Uses critical thinking to resolve issues and escalate concerns when necessary.
• Enters and retrieves information using various computer programs.
• Verifies insurance eligibility using online systems, payer websites, or by phone.
• Sets up and tracks insurance authorizations and processed BXC patients.
• Transcribes ancillary orders and schedules outpatients.
• Generates, prints, and provides patient estimates using price estimator products.
• Collects patient's Out of Pocket expenses and past balances.
• Attempts to collect residual balances from previous visits.
• Answers questions or concerns regarding insurance residuals and self-pay accounts.
• Uses knowledge of CPT codes to accurately select codes from clinical descriptions.
• Generates appropriate regulatory documents and obtains consent signatures.
• Identifies and/or determines patient Out of Network acceptance into the organization.
• Reviews insurance information and informs patients about available financial aid.
• Explains billing procedures, hospital policies, and provides literature and documentation.
• Scans required documents used for claim submission into patient’s medical record.
• Assists clinical staff in administrative duties as needed.
• Complies with policies and procedures unique to each access area.
• Trains new associates.
• Maintains cleanliness and order of lobbies and surrounding work areas.
• Transports patients to and from various destinations.
• Assists with visitor management, including credentialing visitors and providing wayfinding assistance.
• May assist with education on MyChart, including its activation.

Minimum Qualifications

• High School or GED (Required)
• One to two years of precious experience in a medical office setting.

Specialized Knowledge

• Excellent communication, organization, and customer service skills.
• Basic computer skills.

Work Shift

Day Scheduled Weekly Hours 40

Department

Patient Contact Center

Join Us!

If your passion is to work in a caring environment, if you believe that learning is a life-long process, and if you strive for excellence and want to be among the best in the healthcare industry, we invite you to join us.

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.