Patient Registration Representative

Job Description Summary

This position is at Doctors Hospital working 30 hours per week. This is a 2-week, rotating schedule of 5p-11p. Sunday, Monday, Wednesday, Thursday, Friday. Monday, Tuesday, Wednesday, Friday, Saturday. This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and associates.

Responsibilities And Duties

• Accurately identifies patient in EMR system.
• Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service.
• Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
• Performs registration functions in any of the Patient Access areas.
• Uses critical thinking skills to make decisions, resolve issues, and/or escalate concerns when they arise.
• Uses various computer programs to enter and retrieve information.
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
• Secures and tracks insurance authorizations and processed BXC patients.
• Transcribes ancillary orders. Scheduled outpatients.
• Generates, prints and provides patient estimates utilizing price estimator products.
• Collections patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
• Attempts to collect residual balances from previous visits.
• Answers questions or concerns regarding insurance residuals and self-pay accounts.
• Uses knowledge of CPT codes to accurately select codes from clinical descriptions.
• Generates appropriate regulatory documents and obtains consent signatures.
• Identifies and/or determines patient Out of Network acceptance into the organization.
• Reviews insurance information and speaks to patients regarding available financial aid.
• Explains billing procedures, hospital policies and provides appropriate literature and documentation.
• Scans required documents used for claim submission into patient’s medical record.
• Escorts or transports patients in a safe and efficient manner to and from various destinations.
• Assists clinical staff in administrative duties as needed.
• Complies with policies and procedures that are unique to each access area.
• Assists with training new associates.
• Maintains patient logs for statistical purposes.
• Reviewed insurance information and determines need for referrals and/or financial counseling.
• Educates patients on MyChart, including its activation.

Minimum Qualifications

• High School or GED (Required)
• Excellent communication, organization, and customer service skills, basic computer skills.
• One to two years previous Experience in a medical office setting.