Patient Registration Representative

Job Summary

Essential Functions/Responsibilities

• Entering patient demographic and insurance information accurately.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Participating in mandatory trainings and attending staff meetings.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Setting up installment payment plans.
• Maintaining a clean work environment.

Knowledge, Skills, And Abilities

• Computer literacy (log in, log out, search engines, etc.).
• Knowledge of electronic medical record (EMR) systems.
• Strong telephone and in-person communication skills.
• Outstanding customer service and interpersonal skills.
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations.

Required Education/Experience

• A high school diploma or GED.
• One year experience in patient registration (preferred).
• One year experience with health insurance (preferred).