Patient Registration Representative

About the Role

As our Patient Registration Representative, you will help patients and their families navigate the healthcare system by providing a positive and clear registration experience so they can feel supported and confident in their care journey, understanding their financial responsibilities and rights.

Responsibilities

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate, and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meets CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable, and documents completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information to ensure appropriate reimbursement.
• Carefully reviews all information entered in ADT on pre-registered accounts. Verifies all information with patient at time of registration; corrects any errors identified.
• Demonstrates excellent customer service skills, manages patient financial liabilities, follows CMS billing requirements, and complies with all regulatory standards affecting the registration process.

Requirements

• High School Diploma/GED (applicable education and/or training can be used to balance a lack of experience).
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Basic mathematics for payment calculation.
• Intermediate to advanced computer skills.
• Understanding of charity care programs.

Preferred Qualifications

• Two years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.

About the Workplace

Mercy Medical Center Redding offers comprehensive health care to nearly 300,000 residents in a six-county region. It is one of only two Level II trauma centers, the only Level III Neonatal Intensive Care Unit (NICU), and the only Joint Commission-certified Advanced Thrombectomy-Capable Stroke Center north of Sacramento. Mercy Medical Center Redding is a 266-bed regional medical center providing inpatient and outpatient services as well as specialized cardiovascular care, stroke care, orthopedics, neurological surgery, comprehensive cancer care, maternity care, and a robust robotic surgery program. The hospital’s network of care includes Mercy Home Health and Hospice and Dignity Health Connected Living.

Pay

$33.51 - $38.31 per hour.