Patient Registration Rep PRN

About the role

The Patient Registration Representative provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices in admission, registration, insurance management functions, and check in/check out. Supports departmental and organizational goals including pre-service collections registration quality and patient family experience.

Responsibilities

• Provides patient support services which may include registration, scheduling, patient greeting and providing directions, patient check in/out and follow-up visit support.
• Utilizes and remains up to date with department office operations and established policies and procedures.
• Provides customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting payment financial responsibility.
• May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
• Provides and obtains signatures for the appropriate treatment consent forms from patients/families.
• Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection.
• Obtains and documents patient demographic information.
• Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family rounding to ensure patient’s/family’s comfort level.

Qualifications

• High School diploma or GED
• One (1) year of healthcare, administrative, or customer service experience.
• A relevant associate or bachelor’s degree may substitute for the required experience on a year for year basis.

Benefits

• Competitive pay and benefits package including base pay, incentives, paid sick leave and a robust wellness program.
• Annual employee bonus program based on organizational performance; if goals met, bonus paid out the following April.
• Annual base pay increases based on performance over the previous year.

Pay

Pay is dependent on applicant's relevant experience; hourly range: $20.74 to $31.11.

Schedule

Location: floats between Wheat Ridge and Uptown. Job status: PRN, as needed. Shift: days/evenings, 9- to 12-hour shifts between 7:00 am and 9:00 pm. Holiday and weekend availability required.