Patient Registration Rep - New Baltimore Patient Access - Contingent

Department: Patient Access
Location: Henry Ford Medical Center – 36750 26 Mile Rd, Chesterfield, MI 48047
Schedule: Contingent

About the role

You’ll play a vital role in supporting patients and visitors. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty. This position is key to creating a welcoming and efficient experience for all who enter.

Responsibilities

• Manage patient reception and face-to-face check-ins
• Perform pre-registration and confirm insurance eligibility
• Handle cash collections
• Register new patients and update records
• Address patient and visitor inquiries with professionalism and compassion
• Follow standard operating procedures
• Perform a variety of tasks in a fast-paced environment with frequent interruptions
• Instruct others as needed

Requirements

• High school diploma or G.E.D. equivalent required
• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting preferred
• EPIC training/experience preferred
• Insurance payor systems experience preferred
• ICD-10 medical terminology experience preferred
• Strong computer skills and working knowledge of Microsoft Office products
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person, and in writing with patients, visitors, and clinical/non-clinical staff