Patient Registration Rep

Full-time, 40 hours per week position providing administrative and high-level customer service support to patients, families, internal team members, providers, and referring practices in admission, registration, insurance management, and check-in/check-out processes.

Responsibilities

• Provides patient support services including registration, scheduling, greeting, directions, check-in/out, and follow-up visit support.
• Utilizes and remains current with department office operations, policies, and procedures.
• Delivers customer service support to patients, families, physicians, and internal/external customers.
• Manages health insurance functions by collecting insurance information, documenting payment methods, and collecting financial responsibility.
• Supports referrals, pre-authorizations, and benefits/eligibility determinations.
• Informs patients of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
• Obtains and documents signatures for treatment consent forms from patients/families.
• Maintains current knowledge of patient access policies, state laws, and regulations, including acknowledgment documents and consent collection.
• Obtains and documents patient demographic information.
• Handles patient calls or inquiries to schedule appointments, complete registration, and route calls appropriately.
• Performs data entry, including updating patient demographic information and records in a medical system.
• Conducts patient and family rounding to ensure comfort and address concerns.

Requirements

• High School diploma or GED.
• One (1) year of healthcare, administrative, or customer service experience.
• A relevant associate or bachelor’s degree may substitute for the required experience on a year-for-year basis.

Schedule

• Full-time, 40 hours per week.
• Shift: Days, 7:00 AM – 3:30 PM.
• Weekend and holiday availability may be required.

Pay

Hourly range: $20.74 to $31.11, dependent on applicant's relevant experience.

Benefits

• Competitive pay and benefits package, including base pay and incentives.
• Paid time off, medical/dental/vision insurance, and company-provided life and disability insurance.
• Paid parental leave and 403b employer match (retirement savings).
• Robust wellness program and access to professional development tools, including an education benefit.
• Annual employee bonus program based on organizational performance (paid the following April if goals are met).
• Annual base pay increases based on performance over the previous year.