Patient Registration Rep

About the role

The Patient Registration Rep is responsible for providing indirect patient care in the clinic under the direction and supervision of the Health Center Administrator. The position requires strong teamwork and communication skills, and has the important role of “first contact” for greeting patients, gathering patient demographics, occupational, educational and financial information, and managing data entry, registration, insurance eligibility, and collection.

Responsibilities

• Acknowledge/greet patients and process patients in accordance with CFHC’s patient flow model.
• Knowledge of EHR processes, IDCOP, Sliding Fee Scale, HIPAA, Joint Commission, Medical Record policy, scheduling, patient rights and grievance processes.
• Create new patient accounts and retrieve established patient accounts from all EMR systems.
• Establish proficiency in all scheduling, registration and billing applications.
• Gather pertinent data on all patients: demographics, financial, educational and occupational (migrant/seasonal, other).
• Knowledge of verification of insurance coverage, check eligibility, obtains authorizations as needed.
• Review accuracy and completeness of claim at end of visit, i.e., data entry, procedure codes, money collected, etc.
• Schedule new and follow-up appointments, as needed.
• Maintain cash drawers. Complete end of day Daily Summary Sheet and balance activities for the day run the reports (Billing Summary, Individual users and all users report).
• Complete reports as requested by management.
• Participate in staff outreach and off-site health care programs as requested by the Health Center Administrator to represent CFHC in the community.
• Report as needed to Health Center Administrator any pertinent information or situations that impact on patient care or CFHC liability.
• Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meeting).
• Demonstrate ability to work cooperatively with other members of the patient care team. Be supportive of coworkers.
• Always maintain a neat and professional appearance.
• Collect appropriate money for visit per sliding fee scale and Co-Payments.
• Follow all protocols associated with CFHC being a patient centered medical home. i.e. Web enabling patients into the patient portal and identifying which patients are having a transition in their care.
• Other duties as assigned.

Skills

• Passion for customer service
• Self-starter
• Good interpersonal skills
• Organized
• Ability to work effectively with people of varied cultures
• Ability to use all office equipment

Qualifications

• Education: High School graduate or GED
• Graduate of an accredited Medical Assistant Program or relevant experience
• Experience: 1 year in a health care setting in data entry/medical records/receptionist preferred
• Computer literacy
• Bilingual: Fluent in English - (Spanish or Creole) – preferred