Patient Registration - Customer Service Representative
Location: LifePoint Cumberland Hospital
Shift: PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available
About the role
Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.
Responsibilities
- Work across multiple computer systems to register patients efficiently
- Answer phones and gather information quickly and accurately
- Assist patients who may be ill, anxious, or confused
- Navigate diverse insurance plans and coverage details (with training!)
- Adapt to interruptions from clinical teams during urgent care situations
- Build rapport and ease patient concerns in real time
Requirements
- High School Diploma or GED
- Strong customer service experience
- Ability to pass background check, drug test, and meet vaccination requirements
Qualifications
- No healthcare background required—training provided
Skills
- Compassionate communication
- Quick learning ability
- Dynamic environment tolerance
Benefits
Not specified
Pay
The base pay range is $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Schedule
PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available