Patient Registration - Customer Service

Location: US-based, shift: PRN (as needed), minimum 48 hours/month, 24 on-call, additional shifts available.

About the role

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed.

No healthcare background is required—we provide full training, making this role a fantastic launchpad for a growing healthcare career.

Why you’ll love this job

• Make a real difference by providing support and reassurance to patients during stressful times.
• Learn healthcare from the ground up, gaining valuable knowledge and skills for long-term career growth.
• Work in a fast-paced environment with varied tasks, balancing accuracy and compassion alongside clinicians and emergency staff.
• Join a supportive team environment with leaders invested in your professional success.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

This is an active role—you’ll be on your feet, thinking fast, and making a real impact.

Requirements

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.

Preferred: Medical or healthcare experience (not required).

Pay

The base pay range for this US-based position is $16.12 - $23.21 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Benefits

R1 offers a competitive benefits package, including opportunities for career growth, collaboration across teams, and meaningful work that impacts communities worldwide.