Patient Registrar I-AC Clerical Float Pool

About the role

Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to network provider questions. Explain documents which require patient or representative signatures.

Responsibilities

• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed
• Monitor and maintain the lobby waiting areas for cleanliness and to offer comfort cart rounding to the patients and families. Keep patients informed of delays
• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to:
  • Guide informed dialogue with patients and patients representatives regarding e-signature documents and offer printed copies during each registration
  • Able to answer questions regarding hospital and departmental operations, policies and procedures, including but not limited to Provider Based Billing
  • Demographic data
  • Insurance critical elements
  • Investigate insurance eligibility via electronic tools
• Collects identified patient financial obligation amounts including residual balance if applicable
• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
• Follows PMG cash handling policies and balances daily

Qualifications

• High school or equivalent
• A minimum of nine (9) months of work experiences in office, healthcare or customer service environment is required
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class

Professional Requirements

• Pass annual competency exam for all areas of responsibility
• Attend Quarterly MSO meetings
• Attend Staff meetings

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness: Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Pay

Minimum Offer: $16.36 | Maximum Offer: $24.26

Schedule

Days (United States of America)