Patient Recruitment Specialist

Flourish Research is a progressive, diversified clinical trial organization with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. We are actively hiring a Patient Recruitment Specialist to support our Philadelphia, PA site.

Schedule

Onsite, Monday to Friday, Day Shift, 40 hours per week. FLSA: Non-Exempt. Occasional night and weekend work schedules may be required.

Responsibilities

• Read, understand, and communicate expectations around protocol‑specified patient visits and procedures.
• Manage a continuous high volume of calls while seated at a workstation for extended periods.
• Recruit qualified study participants into assigned protocols to fulfill enrollment obligations within sponsor timelines, following medical ethics, IRB, GCP, and ICH guidelines.
• Call, screen, and follow up with potential study participants to provide timely responses.
• Function as a member of the clinical research recruitment team to help meet departmental goals across all assigned studies.
• Serve as Lead Recruiter on assigned studies: participate in all planning meetings (pre‑SIV, SIV, trainings, protocol review, follow‑up), maintain campaign portals and associated reporting.
• Phone‑screen potential participants using inclusion/exclusion criteria defined in the study protocol recruitment guide (PRG).
• Enter medical history and demographic information from potential volunteers into a computerized database.
• Follow up on all no‑shows and update status in CTMS promptly with proper documentation.
• Make reminder calls for pre‑screens and scheduled screens.
• Stay knowledgeable about upcoming studies and communicate thoughts on pre‑screening strategies.
• Participate in walk‑in screenings, open houses, health screenings, expos, and other in‑person recruitment events as assigned.
• Maintain confidentiality of study protocol information and Protected Health Information (PHI).
• Attend required meetings and training sessions to stay current on federal regulations, study protocols, and Flourish policies.
• Perform all study‑related duties in a time‑ and cost‑effective manner per Flourish policies.
• Perform all duties safely and prudently.
• Represent Flourish Research professionally and courteously (verbal, written, appearance) when interacting with staff, sponsors, CROs, IRBs, participants, clinical staff, contract personnel, and others.
• Perform additional duties as assigned by management.

Requirements

Physical Requirements & Environmental Factors

• Work performed in a typical interior clinical/office environment; local travel may be required.
• Ability to sit for extended periods.
• Ability to work in a call‑center environment with occasional distractions and noise.
• Extensive computer use.
• Ability to lift 35 lb regularly and occasionally more than 35 lb.
• Ability to drive and daily access to an automobile.

Minimum Requirements

• High School Diploma or equivalent (college degree preferred but not required).

Experience

• 3+ years’ experience in clinical or biological research.
• Specific experience in patient recruitment; understanding of IRB, FDA, GCP, and HIPAA guidelines preferred but not required.
• Experience with outbound/inbound calling.

Knowledge & Skills

• Excellent interpersonal, written, and verbal communication skills.
• Strong critical thinking and problem‑solving abilities.
• Detail‑oriented, organized, self‑motivated, able to work independently and in a team.
• Ability to stay on task and meet deadlines.
• Professional demeanor and strong work ethic.
• Excellent customer service and telephone skills.
• Familiarity with medical terminology.
• Assists with key initiatives and process improvements in the department.
• Adaptable and willing to take on additional tasks as requested.
• Completes at least 80% of goals annually.

Benefits

• Health, dental, and vision insurance plans
• 401(k) with 100% employer match on the first 4% of employee contributions
• Tuition reimbursement
• Parental leave
• Employee referral program
• Employee assistance program
• Life insurance
• Disability insurance
• Generous PTO plan covering vacation, sick, personal days, and 8 paid holidays