Patient Reception Rep - FT - Day - Gastroenterology Specialists Pennington NJ

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in exceptional physicians, nurses, and staff, as well as advanced technology. Capital Health is a dynamic healthcare resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group consists of over 600 physicians and providers offering primary and specialty care, as well as hospital-based services.

The listed pay range reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

About the role

This position involves handling multiple phone lines, scheduling appointments, greeting patients, performing registration, collecting payments, and managing clerical duties in a healthcare environment.

Responsibilities

• Answer telephones promptly and courteously, handling multiple phone lines.
• Route patient calls efficiently to the appropriate area or individual.
• Schedule and cancel appointments using established office guidelines; schedule patients for outpatient tests and surgeries according to Capital Health policy.
• Prepare for the day by reviewing eligibility and phone reports; prepare new patient charts and paperwork.
• Greet all patients and visitors professionally; inform patients of privacy policies and any delays in physician schedules.
• Perform registration to ensure demographic and insurance information is accurate and complete; comply with HIPAA and other regulatory guidelines.
• Obtain copies of insurance cards, driver’s licenses, authorizations, and referrals; scan or enter into the system.
• Collect co-payments, outstanding balances, and time-of-service balances according to policy.
• Refer patients to Central Business Office (CBO) staff regarding past-due balances or questions.
• Review and comply with Patient Account Notes and Appointment Notes; manage Worklists/Boxes on the dashboard.
• Confirm charges and approve claim creations at check-out; validate and submit claims for real-time adjudication.
• Work the “Day End Review” report and designated Tier-based HOLD Claim Worklists daily.
• Schedule follow-up appointments, create appointment ticklers, and manage associated Worklists.
• Complete referrals and pre-authorizations as required.
• Create and reconcile Time of Service batches daily; balance and close batches at the end of the day.
• Perform clerical duties, including processing mail, confirming appointments, sending follow-up notices, and maintaining statistics.
• Perform other duties as assigned and may be assigned to other Capital Health Medical Group practices as needed.

Requirements

• High School diploma or equivalent.
• One year of experience as a receptionist or clerk in a healthcare environment or one year of customer service experience.
• Familiarity with medical terminology, ICD-10, and CPT codes.
• Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.
• Proficient computer skills; basic Microsoft Office skills, including familiarity with Excel spreadsheets.

Physical Demands and Work Environment

• Frequent physical demands: Sitting, talking, or hearing.
• Occasional physical demands: Standing, walking, climbing (e.g., stairs or ladders), carrying objects, pushing/pulling, twisting, bending, reaching forward, reaching overhead, squatting/kneeling/crawling, wrist position deviation, pinching/fine motor activities, keyboard use/repetitive motion.
• Lifting requirements: Floor to waist: 15 lbs; Waist level and above: 10 lbs.
• Sensory requirements: Accurate near vision, accurate far vision, moderate depth perception, accurate hearing.
• Anticipated occupational exposure risks: Bloodborne pathogens, chemicals, airborne communicable diseases, dust/particulate matter.

Pay

Pay Range: $17.00 - $20.85 per hour.

Schedule

Scheduled Weekly Hours: 40 (full-time). Usual workday: 8 hours.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) – Healthcare and Dependent Care
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & AD&D Insurance
• Disability Benefits – Long Term Disability (LTD) and Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit and Parking Benefits
• Supplemental Life Insurance options (Voluntary Life, Spouse Voluntary Life, Employee Voluntary Life, Child Voluntary Life)
• Voluntary Legal Services
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program